Frequently Asked Questions
Why our products are good for cats?
Our formulation are tested with huge number of cats range from different breeds and age group
Does our product contain pork?
No
Why our products are good for cats?
Our formulation are tested with huge number of cats range from different breeds and age group
Does our product contain pork?
No
How do I store my pet food once opened?
You should store the food in an air tight moisture free container
Is Buying On-Line Safe?
Is Buying On-Line Safe? Art party authentic freegan semiotics jean shorts chia cred. Neutra Austin roof party Brooklyn, synth Thundercats swag 8-bit photo booth. Plaid letterpress leggings craft beer meh ethical Pinterest.
Where can I find the products?
Our website, Lazada Shopee & Tiktok
How do I contact you?
jjangpets@gmail.com
Where do you ship from?
Klang
Which courier we use?
We are using line clear at the moment
How long does shipping takes？
2-7 working days and may varies based on season
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jjangpets@gmail.com. Damaged items must be reported and include a photo in the ticket submission. Damaged items will be reviewed by the support agent and a replacement will be issued only for damaged products and does not cover or include packaging of said item.
You can always contact us for any return question at jjangpets@gmail.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on [Sundays].
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.